No Tracking Number or email

hateship
Contributor

No Tracking Number or email

Ordered vive pro kit on 4/6,  today is 4/11, no shipment notification, no tracking number or email.

: (, that's not "two day" shipping, why I wasted my $60 on shipping? mad

 

 

Order placed
2018-04-06
Order Status
Submitted
Shipment Month
[nothing here]
 
Vive Staff

Re: No Tracking Number or email

@hateship

 

Your shipment should go out by the end of the week. Please understand that 2 day shipping refers to the time from the carrier taking possession of your order to delivery. Processing time is never including in any shipping estimates.


Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

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