How to restore the games after pc format?

Fatema alshamsi
Contributor

How to restore the games after pc format?

Hello ,
I have formatted my pc for htc vive multiple errors and after many searches and reinstalling it didn't work so I formatted my pc and now I can't find my games in the viveport library to download it .. please help
Vive Staff

Re: How to restore the games after pc format?

@Fatema alshamsi,

Usually this is due to having multiple Vive accounts and being logged into the wrong one. @CoryCheng can verify your library is in tact. Do you see any errors or does your library simply appear empty? 


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Fatema alshamsi
Contributor

Re: How to restore the games after pc format?

I just have one account and I signed in when my library appeared empty

Just empty like I haven't purchased games yet
Fatema alshamsi
Contributor

Re: How to restore the games after pc format?

Please help !
Vive Staff

Re: How to restore the games after pc format?

Hi @Fatema alshamsi,

 

I could see that all your apps are in your library, you just need to download them again.  

Try to adjust the filter on VIVEPORT Desktop app, they might be hidden due to the filter.  

Let us know if you are still having trouble, I will book a remote access trouble shooting session to assist you.  

 

Thank you

 

Cory.C

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