06-05-2017 04:46 PM - edited 06-06-2017 11:33 AM
Hello All! As you know the VIVE Deluxe Audio Strap will go on sale June 6th and we wanted to make sure that you were aware of the slight differences for attaching it to the Headset compared to the previous standard strap. Instructions are below, enjoy!
To detach the buckle, rotate the buckle downwards. You'll hear a click when the buckle is released.
You can find additional set up and usage guides HERE
06-06-2017 01:25 PM
06-07-2017 02:32 AM
Thanks for the helpful instructions. Today, most of the Vive community is talking about reports that the padding inside the strap apparently disintegrates and sticks to the user's head after one or two uses. Does HTC have an official response to this? Will the company be offering replacement padding, possibly made from a more appropriate material?
06-07-2017 07:12 PM
@BHSPitMonkey We are aware of these reports and are investigating. We will announce more once we have more info.
07-17-2017 06:36 AM - edited 07-17-2017 08:03 AM
Received my Vive Delux strap, but unable to put it on as the old strap would not come off.
Done the top, left side - easy. But struggling to get the right-hand side buckle off. Called up HTC UK tech support, but all they could advise is to take my VIVE to Carphone Warehouse, but if they break it, it's on me. Clearly - that is not a solution.
Been trying to get the buckle off for over 3 hours now, gently turning the buckle, but ended up with the locking mechanism coming apart.
As you can see in the picture, the buckle is still intact with the piece that supposed to release it and the whole mechanism is not working properly on this side, look at the marks in the first picture that were made when trying to rotate the buckle downwards.
Even now when I have the piece in my hand I'm applying force on it as much I'm comfortable and not to break it, I can't even separate these two pieces.
I've been trying to look up a solution online but had no luck, apart from this video
Something similar has happened to this guy.
I doubt I'll get the same service as him, so my question to VIVE staff is, what are my options for fixing this?
Used pliers and had to put more force on the plastic parts than I was comfortable to, but eventually with some indents from pliers they came apart.
07-17-2017 09:27 AM
Can you PM me? I'll see what we can do about this.
07-17-2017 01:29 PM
Good tutorial, I had no troubles attaching it. But now it seems to have displaced itself, it no longer goes back behind my head but rather sitting ontop of it. Trying to move it down meets a complete stop and I have been unsuccessful finding pictures or videos or even any mention of how you would go about removing the strap to reposition it again.
Does it go by the same rules as the previous strap? Or will I tore off the plastic ball in the headset as this video shows:
07-17-2017 01:55 PM - edited 07-18-2017 09:03 AM
If I understood your problem correctly, then you just need to turn the knob at the back the other way to release the headset, it's like a bicycle helmet.
Sorry if I misunderstood you.
07-20-2017 11:28 PM
$100 is too much, and $140!?!? f-that, I'll put up with the crapy strap until a 3rd party comes up with somthing in the $40-50 range, or mod my own from a hard hat rig.
07-22-2017 01:27 PM
Im actually having a problem with re attaching the regular strap to the headset! And I can't find anyone with the same problem attaching my right side strap to the circular connector has lost its snap when pushing down while connecting and ends up not connecting. I can connect the left side fine but not the left.
07-23-2017 12:10 PM
11-10-2017 08:00 AM
11-10-2017 09:50 AM
Could you post an image of what you're talking about? Also, do you have a Vive Pre or the release model?