@Darkstlkr, Which country are you in? In most countries it ships out with 12-36 hours of receipt. Our backend systems are currently being upgraded to better meet customer's needs so the current statuses aren't always real-time but it depends on region. If you PM your order number, I can try to check on my end.
To reach Viveport's customer service team, email email@example.com
To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent David R
Technical Specialist - San Francisco, CA; Monday-Friday