How Long Does It Take To Ship?

chubmeister
Contributor

How Long Does It Take To Ship?

Anyone know how long it takes for them to actually ship after ordering? I ordered around noon yesterday and paid extra for 2 day shipping, but I have yet to receive a shipping confirmation email and the order status on the website is still "In Process". 

 

Little frustrating as I'm going out of town soon and wanted to get it before leaving.

DarthKegRaider
Explorer

Re: How Long Does It Take To Ship?

I can beat that buddy.

 

I ordered and PAID for my Vive at a physical EBGames store last Sunday.  Was told it would be here Thursday 5th Oct.  Went in yesterday because that was "the day", and was told "Not yet, maybe sometime next week."  So I called the head office, and they had no record of the order and then they called my store.  He then told me that they would order it for me now and would be delivered 11th October.  Same deal too mate, I'm not going to be here at all next week!  Plus they cannot tell me if I will get the Fallout 4 preorder.   Tempted to tell this local mob to shove it in the freckle and order online out of spite, since I won't be around to enjoy it now anyway.

 

No one from HTC australia will reply to tell me if a physical store bought kit will get me the game either.  I know it's only a game, but for $1000 free stuff is greatly appreciated.

Vive Staff

Re: How Long Does It Take To Ship?

@DarthKegRaider @chubmeister

 

Can you two PM me with order numbers?

Thanks,

-John C

"Welcome to the desert of the real."
DarthKegRaider
Explorer

Re: How Long Does It Take To Ship?

I haven't ordered on the Vive site (yet).  I have an EB Games order number and purchase receipt, but don't think it's helpful to you.  Unless you can boot them in the ring for me.  LOL.

Vive Staff

Re: How Long Does It Take To Ship?

@DarthKegRaider

Sadly, they've hidden themselves on the opposite side of the planet!
Understood. If you do end up ordering from us directly and you have any problems whatsoever, please message me here and I will do my utmost to clear it up and resolve it for you.

EDIT: Also, to answer your question, any new purchases of Vive WILL contain a code that allows Fallout 4 VR to be redeemed (It's the code that comes in the box.) If for whatever reason, there is no code in the box, contact us and we'll sort it out for you.

Thanks,

-John C

"Welcome to the desert of the real."
chubmeister
Contributor

Re: How Long Does It Take To Ship?

@Synthesis

 

Thanks for responding. After trying through out the day I was finally able to get a hold of someone in support who cancelled the order for me. They said there was still a chance the package would ship and once it gets returned it will take 5-7 days to refund my money.

 

Wish it would say that there is a 2-3 business day processing time before shipping somewhere on the site when ordering. Would have saved a lot of time and hassle.

 

Vive Staff

Re: How Long Does It Take To Ship?

@chubmeister
Would you please still send me the order number? We'd like to look into why it was taking so long.

 

Thanks,

-John C

"Welcome to the desert of the real."
chubmeister
Contributor

Re: How Long Does It Take To Ship?

@Synthesis

 

Sent you my order number. Thanks for taking a look into it.

Vive Staff

Re: How Long Does It Take To Ship?

@chubmeister @DarthKegRaider

 

Either of you received your shipping notice yet?

Thanks,

-John C

"Welcome to the desert of the real."
DarthKegRaider
Explorer

Re: How Long Does It Take To Ship?

I'm stuck at work until Tuesday when I fly home.  Should be there by then, and then I get to argue with the store owner for the Fallout 4 bundle for several minutes i guess.....

Vive Staff

Re: How Long Does It Take To Ship?

@DarthKegRaider

You shouldn't have to argue with them about that: The code in the box will redeem Fallout 4 VR.

Thanks,

-John C

"Welcome to the desert of the real."
DarthKegRaider
Explorer

Re: How Long Does It Take To Ship?

Thanks, and you are correct.  It DID indeed activate.  Now, back to unreality!  Smiley Happy

kosoczky
New Arrival

Re: How Long Does It Take To Ship?

Dear Vive Support Team,
I have ordered a HTC Vive on the 1th of December.
The order history status is completed, but I did not received any email from you, that you have processed my order. Is it normal? Could you give me an estimated delivery time?
Regards, Ádám
 
 
Vive Staff

Re: How Long Does It Take To Ship?

@kosoczky

Check your spam for the shipping and confirmation email.

If you still can't locate it send me your order number via private message and I will follow up tomorrow (US West coast time)
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