2 weeks ago
2 weeks ago
Unfortunately, I am not able to help but am currently in a similar situation, including purchasing my Vive in June 2016. For me the repair time for my HMD is now over 2 months with only broken promises.
I received an RMA for my HMD on April 7th, mailed the Vive, which was received at the Texas repair facility on April 9th. Since that time I have been told that HTC lost my emails to them and I even had an email address me by the name Caryn (my name is Jason). Live chat attempted to email me (during a live chat session) which I never received (and after giving my email address received the response, "hmmm")...Frustrating.
On May 17th I was able to get the support team to to update the tracking system, which at least now shows the device is in the repair phase. At that time I was told the repair should only take 1-2 weeks. Also, now that the support team updated the tracking status, live chat now thinks that my HMD was received, diagnosed, and placed in repair on May 17th, not the actual date of April 9th. Then again on June 4th I was told that it should be that week or the next (which would be this week). Since I have been concerned that the information they have on file was not correct I reached out again to HTC chat and received a reply on June 7th basically stating that they have the correct information and that they will return the HMD whenever the repairs are completed...No longer given an ETA.
This situation is very frustrating. I am only at the 2 month mark with the same repair facility and if your situation is any indication I may be looking at least another month if not longer.