Fallout 4 VR promotion

nevets
Contributor

Fallout 4 VR promotion

I signed up for a Viveport subscription after seeing ads on instagram saying I would receive Fallout 4 VR for free. I mulled it over and decided to sign up. I went to the website to sign up and found an add on the Viveport website for Fallout 4 VR with subscription. I clicked on it and went through most of the checkout. I didn't see Fallout 4 mentioned anywhere so I went back and did the same thing. I found an ad on the website, but this time I looked and did not see any terms like "ends mm/dd" or "must sign up for x month". I figured I would get an email after or it would just be put into my steam account. So I follow the link and this time go all the way through. I still don't see anything in my email or in my Viveport account or in my steam account. I though maybe it wil take a few hours or something.

The next day I googled it to see if there was any terms and I saw, "codes will be sent by email on Novemeber 30th", okay, great I just need to wait, that's fine. November 30th comes around and nothin in my email, nothing in my steam or Viveport accounts. Same on December 1st and 2nd.

Today I went through the Vive support and they were no help. Apparently the Fallout 4 VR promotion was actually offered twice 11/6 to 11/14 and 11/20 to 11/27. I signed up on 11/19. I had been seeing ads for "Fallout 4 VR free with subscription" for at least a week prior to signing up and had even followed an ad to sign up. They told me there was nothing they could do unless there was a technical issue and to come here and someone could help me out. I chatted with a supervisor after that and they asked me if I had any proof of the ad I followed. I told him that I don't take screeshots of everything I click on. He again told me to come here.

So here I am because I don't have proof that Viveport was advertising for the promotion when I signed up. Anyway, what can be done about this? I would either like a Steam code for Fallout 4 VR like I wanted from the beginning or to have my subscription refunded.

 

Switchs
Contributor

Re: Fallout 4 VR promotion

I've got this same problem except I signed up on 11/23. Have received NO code yet. I contacted via email 3 days ago and haven't got a response yet.

Vive Staff

Re: Fallout 4 VR promotion

@Switchs @nevets

 

There's a sticky about this in the Technical Support subforum. Here are the details.

The redemption steps to get your Steam key are as follows:

  1. Visit www.viveport.com/myredeem

  2. Sign into your HTC account (the account associated with your pre-paid subscription purchase)

  3. You should then see your Steam code

  4. Redeem the code via the Steam client – click ‘Add Game’ at the bottom left of the client interface

If you have any issues, you can email store@viveport.com to start a support ticket.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Switchs
Contributor

Re: Fallout 4 VR promotion

Thanks! I just got the game. I was expecting an email since the promo said the code would be received by email.

 

Thanks for your help

nevets
Contributor

Re: Fallout 4 VR promotion

When I go there nothing is listed. I just asks for a code to redeem it

Vive Staff

Re: Fallout 4 VR promotion

@nevets, It appears that there were issues with the Facebook/Instagram ad management platform during that period - I'm sorry you were caught in the middle of that. I am PM'ing you with additional info. 


David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

Deathmaster63
Contributor

Re: Fallout 4 VR promotion

I also am having this same issue, I just emailed the email given, hopefully, it can help. 

nevets
Contributor

Re: Fallout 4 VR promotion

The codes you gave me were expired or used already

Vive Staff

Re: Fallout 4 VR promotion

@nevets, I have already sent you a follow up to your PM via the ticketed thread. Please respond via the ticketing system so other agents have visibility. 


David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

Deathmaster63
Contributor

Re: Fallout 4 VR promotion

Never received an email back from the support team. Spoke to someone on the live chat. They said they couldn’t do anything, need to email support. Did so again. A little frustrated but waiting for a response.