@Rhiannon is having technical difficulties with the forums and has not been able to respond to you. You are not being ignored. We have all of the info you sent. Please stand by and thank you for your patience.
replying to my own comment, I Managed to find my Fallout 4 VR Code, i was under the impression that the code would have been delivered via email or that it would be on a separate card in the package but it ended up being unlocked by inputting the Vive code in a pamphlet/card inside the Vive box in the bottom of the box at Vive.com/code. said code unlocks and gives the option to get Fallout 4 + Google tilt brush + Viveport subscription or a under 18 option of about 4-5 games (do not remember which).
the code is a 10 letter/digit code such as: aaa6AAaA7A as an example