FAQ - Viveport Subscription

ekyu
Contributor

Re: FAQ - Viveport Subscription

@Rockjaw, thanks for the reply.

Unfortunately, I'm having the same issue in both the site and the software. I've got Version 1.1.5(r35), the latest so far, isn't it?.

I wasn't having any issues before the last update. In fact, I've got 4 titles selected, but I can't pick the 5th one. No tick option is available.

There is also one more thing. It seems like the games I've got through Viveport are not saving the changes or achievements while the ones from Steam do.

Community

Re: FAQ - Viveport Subscription

Hi @ekyu - sounds like a couple of potential different problems. Can you PM me with the email address you use to login to Viveport? It may or may not be the one you're using for the forums. Once I have that, we can take a better look. Thanks.

Stephen 'Rockjaw' Reid
- Community Wrangler

Click here to send me a Private Message (PM)

Looking for your bundled Vive/Viveport codes?
Read this FAQ!
chojiny
Visitor

Re: FAQ - Viveport Subscription

I first signed up for 1 month trial and then paid for 1 year subscription.  My account showed two subscriptions. My trial subscription were due to roll over to monthly plan on 19th with additional charge, so I cancelled my susbscription on 8th.  My account status says cancelled.  From 19th am I able to start loading 60 games that are part of 1 year subscription?  Your cacellation should give an option to choose one subscription when there are multiple.  I also didn't receive any reply to my query and your online chat support was not helpful.

Vive Staff

Re: FAQ - Viveport Subscription

@chojiny
Do I understand this correctly? 

You had a 1 month trial and you signed up for a 1 year subscription and you saw TWO subscriptions? You canceled one and it canceled both?

You shouldn't be able to have two subscriptions on the same account. Do you have a screen shot of that?

Thanks,

-John C

"Welcome to the desert of the real."
ColdShots
Settler

Re: FAQ - Viveport Subscription

I recently purchased LA Noir and see that I should get 3 months free. However, I am not finding any options for that. Any help would be great thank you. 

Community

Re: FAQ - Viveport Subscription

Hi @ColdShots - if you're talking about our 'spend $29.99 or above' promotion, codes for three-month subscriptions will be sent out in January (to your registered email).

Stephen 'Rockjaw' Reid
- Community Wrangler

Click here to send me a Private Message (PM)

Looking for your bundled Vive/Viveport codes?
Read this FAQ!
ColdShots
Settler

Re: FAQ - Viveport Subscription

yes i was thank you. i must have missed that. 

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