FAQ - Viveport Subscription

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FAQ - Viveport Subscription

viveport-subscription-blog-2.jpg

 

Got questions about Viveport Subscription? We hope to answer them here. If you have further questions, leave them below! This FAQ was last updated on January 12th, 2018.

 

What is Viveport Subscription?

 

In addition to purchasing content from the Viveport store, customers also have the option to enjoy premium VR content through Viveport Subscription. Customers pay a low fee to enjoy a limited number of apps each month (currently 5).

 

How do I sign up for Viveport Subscription?

 

Click here to visit the sign-up page. Alternatively, visit Viveport.com. If you are not logged in, click the banner to get details about Viveport Subscription and sign up. If you are logged in, click the ‘Subscription’ tab to sign up.

 

Which titles are available as part of Viveport Subscription?

 

Hundreds of Viveport titles are participating in Viveport Subscription. If they are included, that is noted on their product pages (look for the 'Available in Subscription' button). These products are also listed on your subscription page after sign-up. We're adding more titles regularly to expand the collection.

 

How does the Viveport Subscription free trial work?

 

As of January 16th, 2018, new users are eligible for a 14-day free trial of Viveport Subscription. You will be able to select, download and experience up to 5 different VR experiences in that time. Your credit card details are required during sign-up, but you will not be charged until your free trial period ends, at which point you will be billed for your first full month of Viveport Subscription at the usual monthly rate. You may cancel your Viveport Subscription at any time from your account profile page.

 

When will I be charged for my subscription?

 

If you are signing up for Viveport Subscription for the first time, you will not be charged until your free trial period ends. Your selected method of payment will then be automatically charged on a monthly basis. You may change your payment method or cancel at any time.

 

Please note, when clicking 'sign up' on the subscription page, you will be prompted to enter payment details. This is required, but you will not be charged until your free trial period ends.

 

If you have previously had a Viveport Subscription, upon re-subscribing, you will be charged for the first month’s subscription upon sign-up. Your selected method of payment will then be automatically charged on a monthly basis.

 

How do I find out when my subscription will renew?

 

You can check your subscription’s renewal dates on your account profile page:

 

  1. Web browser: Sign in to your HTC account on Viveport.com. Click your avatar in the upper right corner, then click ‘Subscription’ to see details.
  2. Mobile: Sign in to your HTC account on Viveport.com. Select the top-right menu, then select ‘Subscription’ to see details.
  3. Desktop client: Launch the Vive Desktop client on your PC and sign in to your HTC Account, if required. Click your avatar in the upper right corner, then click ‘Subscription’ to see details.

 

Where can I see my monthly title selections?

 

You can access and review your monthly subscription selections on your Subscription page:

 

  1. Web browser: Sign in to your HTC account on Viveport.comClick ‘Subscription’ to see your title selections.
  2. Mobile: Sign in to your HTC account on Viveport.com. Select the 'Store' menu, then select ‘Subscription’ to see details.
  3. Desktop client: Launch the Vive Desktop client on your PC and sign in to your HTC Account, if required. Click ‘Subscription’ to see your title selections.

 

How do I update my monthly subscription selections?

 

As a subscriber, you get to play 5 titles per subscription period. Pick any 5 titles from the subscriptions catalog and confirm your selections. You do not need to pick all your titles at once. As long as you have available slots, you can continue adding new titles anytime during your subscription cycle. Once a title is confirmed, you cannot change your selection until your next subscription cycle.

 

To manage your subscription titles:

 

  1. Sign in to your HTC account:
    • Web browser: Sign in to your HTC account on Viveport.comClick ‘Subscription’ to see your title selections.
    • Mobile: Sign in to your HTC account on Viveport.com. Select the 'Store' menu, then select ‘Subscription’ to see details.
    • Desktop client: Launch the Vive Desktop client on your PC and sign in to your HTC Account, if required. Click ‘Subscription’ to see your title selections.
  2. Select the titles you want from the Subscription Catalog.
  3. Click "Confirm selections".

 

How can I cancel my subscription?

 

We would be sorry to see you go, but you may cancel your subscription at any time in your account profile page:

 

  1. Web browser: Sign in to your HTC account on Viveport.com. Click your avatar in the upper right corner, then click ‘Account’. On your account profile page, scroll to the bottom and click 'Cancel subscription'.
  2. Mobile: Sign in to your HTC account on Viveport.com. Select the top-right menu, then select ‘Account'. On your account profile page, scroll to the bottom and select 'Cancel subscription'.
  3. Desktop client: Launch the Vive Desktop client on your PC and sign in to your HTC Account, if required. Click your avatar in the upper right corner, then click ‘Account’. On your account profile page, scroll to the bottom and click 'Cancel subscription'.

 

Capture1.PNGIn the desktop client, click your name in the upper right corner, then click 'Subscription'. Capture2.PNG'My Profile' page. Click 'cancel your subscription' to cancel, then click 'Yes' to confirm.

After you unsubscribe, you will have access to your subscription titles until the end of your subscription period.

 

I see a $1 charge on my credit card, what is that?

 

Some banks and credit card companies will deduct an 'authorization charge', which this usually is. This should be refunded by your bank soon after deduction. Contact your bank or credit card company if you have issues.

 

Can I buy a Viveport Subscription for multiple months, all at once?

 

Yes. Viveport Subscriptions can be purchased in 3, 6 and 12 month periods at initial sign-up. (If you wish to buy multiples of these pre-paid plans, you can - eg buy 2 x 12 month plans and get 24 months of subscription.) After your Viveport Subscription period expires, you will be automatically transferred to a monthly auto-renewal.

 

Is the Viveport Subscription free trial included in these multiple month purchases?

 

No. As soon as they are purchased, Viveport Subscriptions for multiple months begin immediately. You can get a  free trial by signing up for Viveport Subscription as normal.

 

What happens if I cancel my Viveport Subscription before it expires?

 

You will continue to have access to your Viveport Subscription titles until the end of your purchased subscription period. After that time, your access to Viveport Subscription will cease.

 

Can I get refunded on a Viveport Subscription?

 

Unless there are technical issues that may have prevented you accessing Viveport Subscription content, refunds are not available for Viveport Subscriptions. If you feel you should be valid for a refund because of technical issues, contact Customer Care.

Stephen 'Rockjaw' Reid
- Community Wrangler

Click here to send me a Private Message (PM)

Looking for your bundled Vive/Viveport codes?
Read this FAQ!
Alessio
Contributor

Re: FAQ - Viveport Subscription

I've been trying to subscribe to Viveport since the service was launched, without success. Viveport's homepage doesn't even load properly in my browsers - there's a blank space at the top of the page (where I think the subscriptions are being offered).

Would it be because I'm from Brazil? Any help?

Viveport_home.jpg

bulloko
Builder

Re: FAQ - Viveport Subscription

@Alessio - I see you have an AdBlocker on - given the icon I'd guess it's "Ad Remover for Google Chrome. Though these are great tools - they don't always block the right things.

 

Try either:

  • Disabling it
  • Visiting the site in incognito mode (given you haven't enable that extension for incognito mode)
  • Using a different browser (that you haven't installed extensions on).

 

Let me know how that goes for ya!

Alessio
Contributor

Re: FAQ - Viveport Subscription

Thanks for the advice bulloko. Unfortunatelly, I'm stuck in the same place.
The icon you noticed is 'Avira Browser Safety' extension for Chrome. Disabled it and still, no link to Viveport's subscription at viveport.com.
I also tried Mozilla Firefox and MS Edge without success:
Viveport_home_edge.jpg

Viveport_home_firefox.jpg

 

I also tried in 2 other PCs at home and Viveport's homepage keeps loading with this blank space and no link to the subscription service.
Any other advice? Maybe a direct link to the subscription page or a way to subscribe when accessing Viveport through the HMD.

Alessio
Contributor

Re: FAQ - Viveport Subscription

Tried once again and it worked! Although I have no idea why, it's all fine now. Thanks for helping.

Community

Re: FAQ - Viveport Subscription

Hi @Alessio, I'm glad this worked out for you but still a bit confused as to the issue - which we'd like to solve.

 

Would you mind letting me know...

 

- What OS you're using (Windows, I'd guess, but which version?)

- Which browser(s) you used - ideally inc. version numbers (check the 'About' section, usually in help - for example I'm on version 57.0.2987.133 of Google Chrome here)

- Any extensions you may have enabled

 

Feel free to send me the info in PM if you like. Thanks in advance!

Stephen 'Rockjaw' Reid
- Community Wrangler

Click here to send me a Private Message (PM)

Looking for your bundled Vive/Viveport codes?
Read this FAQ!
Alessio
Contributor

Re: FAQ - Viveport Subscription

Hi, @Rockjaw.
I'm using a Windows 10 PC, Build 14393.1066.
Chrome 57.0.2987.133 (64-bit).
Firefox 52.0.2 (32-bit).
MS Edge Microsoft Edge 38.14393.1066.0


Enabled Extensions in Chrome:
Viveport_extensions_Chrome.jpg

 

No active extensions in Firefox. No active extensions in Edge.

Gamer1st
Contributor

Re: FAQ - Viveport Subscription

I have no listed subscription and no cancellation tab or button. Needless to say I can't cancel. But I was just charged after checking just a couple days ago to make sure I had canceled before the charge time hit. I'm now out $6.99 despite having no listed subscription.

I'm on iOS and Safari latest versions no blockers.

Vive Staff

Re: FAQ - Viveport Subscription

Hi @Gamer1st

Please browse to this URL https://www.htcsense.com/troubleshooting . If prompted to log in, use the credentials that you use to log in to Viveport. Once successfully logged in take a screenshot and send to me via PM when you get a chance.

 

Also, check if going to this URL directly allows you to view/cancel subscription status: https://www.viveport.com/myprofile#subscriptionInfo

 

Thank you!

John

Vive Staff

Re: FAQ - Viveport Subscription

Thanks @Gamer1st

It will take me a little bit to look up some info on my end.  When going to this link does it show you that you have an active subscription?

 

https://www.viveport.com/myprofile#subscriptionInfo

Gamer1st
Contributor

Re: FAQ - Viveport Subscription

It says I don't have a subscription and tells me to click HERE to get one.

Thats the problem I'm having.

Vive Staff

Re: FAQ - Viveport Subscription

Ok, thank you.  I will need to perform some research and confer with some colleagues.  I will respond with an update on Monday at the latest.  

 

Thanks you!

 

John

Gamer1st 1
Contributor

Re: FAQ - Viveport Subscription

They say they cleared by subscription but now I can't log in with my other account here on the forum. It claims there has been too many log in attempts and I need to reset my password. No matter how many times I reset it I get the same message.

They also said that I need to get my refund here and that all they do is cancel the subscription part. Hopefully the subscription has been canceled because I still can't tell from the site.

Community

Re: FAQ - Viveport Subscription

Hey @Gamer1st 1, PM @jagibson directly on this so he can get information from you. It'll move faster that way. Smiley Happy

Stephen 'Rockjaw' Reid
- Community Wrangler

Click here to send me a Private Message (PM)

Looking for your bundled Vive/Viveport codes?
Read this FAQ!
Vive Staff

Re: FAQ - Viveport Subscription

@Gamer1st you mentioned in a previous post using safari and ios. do you run into the same issues on a desktop computer?

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