09-08-2017 05:59 AM - last edited on 09-08-2017 10:11 AM by Synthesis
anyone know if the Audio Strap is still "out of stock"... when I ordered on 2017-09-04 from the htc website here in Europe it stated "in stock" ... and it still states "in stock". Yet, my order has not been shipped - on the receipt I see "it will ship within 3 days..." . After contacting htc, I was told that it's not REALLY in stock. Huh?
Am wondering what is true ... my order number is [edit: removed personal information]
09-08-2017 11:33 AM
Hi, we're looking into this for you. Can you please send me a PM with your name, address, phone number and email?
09-08-2017 02:24 PM
Glad we were able to work it out and get you the info you needed!
Have a great weekend!
09-09-2017 03:44 AM
09-11-2017 10:13 AM
I found out there was some sort of technical issue at the shipping center that caused a brief delay. It has since been resolved and orders are shipping out as normal. If you're still unsure of your status, please PM me with an order number and name and I'll look into it for you.
09-18-2017 10:35 AM
yep, mine shipped out and arrived last week. Sounds like you are suffering through the same problems that I experienced. Have you bothered them on live chat and written a few E-mails? Probably won't help much, but at least you could give it a try. Also don't know why they aren't shipping faster, as the product is listed as "in stock" here in Europe.
09-18-2017 12:33 PM
I just sent you a PM. Please provide the requested information in a private reply and I'll see what we can do.