Customer service

reddevil
Explorer

Re: Customer service

Ok well I wanted to get back with an update to the situation. As of wednesday I recieved my replacment Base station, thanks to 

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Vive Staff

Re: Customer service

@reddevil

 

Thanks! Glad I could help!

 

-John C

"Welcome to the desert of the real."
danbeeman30
Contributor

Re: Customer service

I understand your frustration!  My link box has been with HTC repair department going on 4 weeks now.  I sent it to HTC because it's under warranty, having been only 6 months.  Had I known it would have taken this long, I would not have paid the $15 to have it shipped to them.  I would have paid Amazon $30 for the new part and had it shipped 2-day.  

Vive Staff

Re: Customer service

@danbeeman30Please PM me with your ticket number and I'll sort this out for you.

Thanks!

-John C

"Welcome to the desert of the real."
danbeeman30
Contributor

Re: Customer service

Ticket [personal information removed]. Customer service said the ticket has been escalated and they'll have a return tracking number by the end of the week (not sure exactly what they means). So we'll see!

Vive Staff

Re: Customer service

@danbeeman30

 

Sorry, I had to edit that: Please don't post personal information such as email addresses, ticket or order numbers on public forums!

I sent you a PM, please reply there if you would!

Thank you,

-John C

"Welcome to the desert of the real."
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