Alright so when am I getting my Vive?

xxQue
Pioneer

Alright so when am I getting my Vive?

Synthesis

"Right now, I can tell you that if you ordered prior to this Monday (4/9) your shipments will be OTW by Friday.

2 Day shipping is referring to the amount of time from fulfillment center to your door. Processing and stocking is a whole different thing which can vary, especially during a highly anticipated product launch. Suffice to say, we're sending everything out as fast as we possibly can.

 

Thank you,

-John C"
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So going off of Synthesis information. I should have at the least recived my tracking email showing that my vive pro is shipping to me sometime on friday. It is now monday and I still have not recvied any information on whether my vive has shipped or not. I have contacted customer support saturday and was told it would be shipping shortly. It is now monday and I still am here without any information on whether my vive is shipping or not. Has anyone else been shipped their order from this date of purchase or are you waiting as I have been?

pebcak
Pioneer

Re: Alright so when am I getting my Vive?

Ordered on the 5th, still waiting. Though someone on Reddit claimed they ordered on the 5th and got their shipping notice on Friday, so I'm hoping today is the day.

xxQue
Pioneer

Re: Alright so when am I getting my Vive?

Yeah I hope so too. 

xxQue
Pioneer

Re: Alright so when am I getting my Vive?

Maybe its shipping but they just forgot to send me the email! Wouldn't that be great lol
pebcak
Pioneer

Re: Alright so when am I getting my Vive?

I'm set up to get notifications from USPS, FedEx, and UPS, so as of now I'm pretty confident they haven't created a shipping label.
xxQue
Pioneer

Re: Alright so when am I getting my Vive?

How? Can't you only set up those notifications once you have the tracking number of the package?
pAYCER
Settler

Re: Alright so when am I getting my Vive?

I'm basically in the same boat. I ordered the new Pro bundle/package on the 6th very early in the morning and my order is still showing as, "Submitted," with no e-mails regarding shipping confirmation or anything. I realize demand is heavy, but dropping $1,200USD and not receiving so much as an accurate ETA from anybody is pretty piss poor customer service. It would be one thing if they hadn't immediately charged me, as they said they wouldn't until shipment, but they did. I'm out over a grand and have nothing to show for it.
xxQue
Pioneer

Re: Alright so when am I getting my Vive?

I'm very upset with the whole process. I contacted customer support saturday asking why when I was told on the forums my order will be shipped friday asking why it still hasn't shipped and they told me it would ship in a couple days from now. Well now its Tuesday and still no shipping email.
xxQue
Pioneer

Re: Alright so when am I getting my Vive?

People on reddit said it probably won't be till mid may.
Vive Staff

Re: Alright so when am I getting my Vive?

Closing this thread, please see my response HERE with regards to North America shipments.

 

Thank you,

 

JohnG

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