Zero Downloads?

warducks
Contributor

Zero Downloads?

Hi all,

 

Sneaky Bears has been on the Viveport store for about a month now yet our sales report is still zero. Does this seem correct? We did have someone contact us about a question they had with the sound so I assume at least one person as downloaded this...

 

Any ideas?

 

Thanks,

Molly

Vive Staff

Re: Zero Downloads?

Hi @warducks,

I've forwarded your message to our content ops team who should reach out. A quick glance at your content page shows that it's a subscription title. Currently there is a delay between when a subscriber downloads the content and it shows up on the report . My understanding is that currently the subscriber needs to complete a cycle before it shows up on the report. Paid (purchase) downloads show up in real-time. You can always shoot me a PM if you have futher concerns. Thanks!


- David R

Technical Specialist; San Francisco, CA