05-04-2017 02:16 AM
Just got my 3 VIVE Trackers and I can't pair more than one.
I tried to manually pair them but I get this:
"To pair additional controllers, at least one of your controllers must be turned off. Only two controllers can be connected at a time."
Is there something I'm missing?
05-04-2017 12:01 PM
We've seen this happen a few times at events where we have multiple controllers and trackers around. It's frustrating! Have you got your controllers paired at the same time, @Apeside, or are you just trying to pair 3 Trackers?
I'm afraid I don't have a definitive fix on this - it's usually mostly trial-and-error. As far as I can tell the error happens when one controller is 'remembered' and placed into one of your controller slots. In your case, you may have a tracker and/or a controller in that slot. What's confusing is that the controller that's occupying that slot may not even be powered on.
What we've done previously to solve it - this with controllers, but they're the same tech as the trackers - is find the controller that's paired by checking all the nearby controllers and powering them on, then seeing if they pair. When we track that down, we reset the controller. Here's procedure for that via Steam:
After that, we can usually re-pair the 'right' controller.
Let us know if that helps at all.
05-04-2017 01:36 PM
I have the same problem. It's because every tracker needs his USB dongle. Is it true, Rockjaw?
I have two Trackers, I tried pair two Trackers to one dongle, and same "message".
When I used both USB dondles, no problem.
I think you have to use all three USB dongles.
07-22-2017 12:44 PM
Can someone confirm it? Do I need to use dongle for each tracker and can't just connect them via headset like controllers?
That's correct, use a dongle for each tracker - you can think of the controllers the same way, only that their "dongles" are inside the headset. And that's why you should take care of having the controllers paired (and even connected) first to avoid a tracker inadvertently pairing with the headset which is reservered for the controllers.