Tracker availability status in EU

Yogi_Kenobi
Contributor

Tracker availability status in EU

Trackers seems to be once again out of stock in EU countries, any news when there's going to be availability? 

 

Cheers,

jokke

Vive Staff

Re: Tracker availability status in EU

@Yogi_Kenobi,

I'm looking into this right now. Will report back when I have info to share. 


- David R

Technical Specialist; San Francisco, CA

fikkle
Contributor

Re: Tracker availability status in EU

Ditto, it would be really good to get an update on this asap please, have been trying to order for over a week now with no luck...

Vive Staff

Re: Tracker availability status in EU

     Hello @Yogi_Kenobi and @fikkle (and anybody else who may be wondering the same question),

     I've just got word from our global logistics team. Trackers will not be available from the European store for at least 3 more weeks, possibly longer. If you're are in desperate need of a tracker for the success of your project, ths US product team has developed a work around. PM me and we can discuss options. 


- David R

Technical Specialist; San Francisco, CA

Wellwick
New Arrival

Re: Tracker availability status in EU

Any recent news on availability for Vive Trackers? I don't have an urgent need for it, but if it is going to be a long time until they are available again I don't mind trying to source from the US (or whatever alternatives are currently in place).

Vive Staff

Re: Tracker availability status in EU

Hi @Wellwick and anyone else who is reading this.  I have an update current as of 11/3/17...

 

  • We are now out of tracker stock within North America and thus our workaround is no longer in effect. Thanks to all of the devs who reached out and expressed interest! 

 

  • Our shipment to the EU is still on track for this month but due to high demand we expect them to rapdily sell out. I am working on trying to pre-allocate some to Vive developer community members; we appreicate your activity here and want to ensure you have the trackers your project requires. Please post below if you're following this thread and we'll do our best to  figure out a solution Smiley Happy 

- David R

Technical Specialist; San Francisco, CA

Vive Staff

Re: Tracker availability status in EU

Currently in stock in the EU regional stores as of this post. @Wellwick


- David R

Technical Specialist; San Francisco, CA

Yogi_Kenobi
Contributor

Re: Tracker availability status in EU

Hi,

 

I was stuck on another project and forgot to keep on eye on this. Now all the stock seems to be gone again, any information when we could expect trackers be available again?

 

Cheers,

jokke

Vive Staff

Re: Tracker availability status in EU

As of 12/6/17 trackers are in stock for EU developers but orders are limited to 3 trackers per dev. 


- David R

Technical Specialist; San Francisco, CA