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Sales/subscription report data not updating?

Contributor

Sales/subscription report data not updating?

Hi, my sales/subscription report data is not updating as I have been contacted in forums from users that have played my game through subscription and have a review but still the data in all months is showing 0? 

3 REPLIES
Contributor

Re: Sales/subscription report data not updating?

We seem to have similar issues!

 

Same here, my subscription revenue seems to only show up around 2 months after the month of sale (e.g. all the revenue for march shows up in one go around late may).
Though this doesn't seem to be consistent, as some months the revenue has shown up in less than 2 months, and in the most recent month ive still got almost 3 months worth of empty subscription data.

 

Are there any Viveport employees that would like to detail how this system works? as it seems quite inconsistent.
Any info would be appreciated.

Contributor

Re: Sales/subscription report data not updating?

Hmm, waiting 2 months for sales data is not ideal.

Vive Staff

Re: Sales/subscription report data not updating?

@Shackler & @gaugepunk

I've brought your cases to the knowledge of our management. You will likely be contacted by our teams via email as they work to address your concerns. 


- David R

Technical Specialist; San Francisco, CA