How long should it take to verify bank details?

BrettJackson
Settler

How long should it take to verify bank details?

I submitted new bank details to recieve payments from Viveport weeks ago, but the status is still "Under review". Can anyone say if it's normal for this to take so long or should I be contacting someone to progress the issue?

BrettJackson
Settler

Re: How long should it take to verify bank details?

Nearly two months now and still my bank details are "Under review". Has anyone outside of the USA and China had any payouts from Viveport?

Vive Staff

Re: How long should it take to verify bank details?

@BrettJackson

Hi Brett, I've PM'ed you. I deeply apologize and we'll get this resolved ASAP. 


- David R

Technical Specialist; San Francisco, CA

gaugepunk
Contributor

Re: How long should it take to verify bank details?

I'm in the exact same boat here, but its been nearly 7 months.

I've contacted viveport directly on several differrent occasions in that time.


The first time, they got back to me eventually with changes required to my bank information (this was after about 4 months of my payout info reading "under review", yet after i contacted them they finally did something, so clearly absolutally nothing was happening on their end untill i hastled them).

 

Then after making the required changes, I waited another 3 months without a word from them, payout info reading "under review" once again.

 

By this point I contaced them again, to which they said that they were sorry and were chaning payment providers (so this been going on all year then yeah?) and they provided me with a new form to get it sorted manually.

 

So now I've submitted this new form, and am yet again on another waiting list in pure radio silence. Ill give it a few more days before emailing them again, just to make sure it's not a normal delay.

But 7 months later, 2 sets of forms, at least 3-4 differrent email back-and-forths in the year and I'm still yet to see a cent of the revenue I have waiting on this service.

 

Frankly this is just plain embarrassing for Viveport, clearly nothing is "under review" unless you contact them directly.  7 months later and this is just dispicable.

 

Get your act together Viveport.

Shackler
Settler

Re: How long should it take to verify bank details?

Same here, nearly 3 months now since submission.

Vive Staff

Re: How long should it take to verify bank details?

@Shackler, PM me more info (contact info, email address, content/studio name, ect..) and we'll get this fixed ASAP


- David R

Technical Specialist; San Francisco, CA

Community

Re: How long should it take to verify bank details?

@gaugepunk, I'm going to PM you in a moment.

Stephen 'Rockjaw' Reid
- Community Wrangler
megafromage
New Arrival

Re: How long should it take to verify bank details?

We are in the same boat here. We have sent payment informations in August and it is still marked "under review". For something account related as such, it's unfortunate that there is no option to directly contact Viveport account managers via the developer platform and we have to turn to forums to fix this kind of issue. @VibrantNebula can you look into this please?

Highlighted
Community

Re: How long should it take to verify bank details?

Hi @megafromage, there is an email address listed in our Submission Guidelines, but you may have missed it. If you can PM me and let me know the email address you have registered in the developer console, and/or product you have on Viveport, I'll get it escalated for you.

Stephen 'Rockjaw' Reid
- Community Wrangler
Shackler
Settler

Re: How long should it take to verify bank details?


VibrantNebula wrote:

@Shackler, PM me more info (contact info, email address, content/studio name, ect..) and we'll get this fixed ASAP


ASAP? I PM'd you my details over 2 months ago now and still nothing has been done.

 

I have now forwarded an email requesting removal of my app, ASAP.

Vive Staff

Re: How long should it take to verify bank details?

@Shackler

 

 

I am sending you a direct email to contiune this converation futher. Please check your inbox and be sure to check your spam if you don't see our message. 


- David R

Technical Specialist; San Francisco, CA

Shackler
Settler

Re: How long should it take to verify bank details?

Thank you David. Correspondence received Smiley Happy