How long should it take to verify bank details?

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BrettJackson
Settler

How long should it take to verify bank details?

I submitted new bank details to recieve payments from Viveport weeks ago, but the status is still "Under review". Can anyone say if it's normal for this to take so long or should I be contacting someone to progress the issue?

BrettJackson
Settler

Re: How long should it take to verify bank details?

Nearly two months now and still my bank details are "Under review". Has anyone outside of the USA and China had any payouts from Viveport?

Vive Staff

Re: How long should it take to verify bank details?

@BrettJackson

Hi Brett, I've PM'ed you. I deeply apologize and we'll get this resolved ASAP. 


- David R

Technical Specialist; San Francisco, CA

gaugepunk
Contributor

Re: How long should it take to verify bank details?

I'm in the exact same boat here, but its been nearly 7 months.

I've contacted viveport directly on several differrent occasions in that time.


The first time, they got back to me eventually with changes required to my bank information (this was after about 4 months of my payout info reading "under review", yet after i contacted them they finally did something, so clearly absolutally nothing was happening on their end untill i hastled them).

 

Then after making the required changes, I waited another 3 months without a word from them, payout info reading "under review" once again.

 

By this point I contaced them again, to which they said that they were sorry and were chaning payment providers (so this been going on all year then yeah?) and they provided me with a new form to get it sorted manually.

 

So now I've submitted this new form, and am yet again on another waiting list in pure radio silence. Ill give it a few more days before emailing them again, just to make sure it's not a normal delay.

But 7 months later, 2 sets of forms, at least 3-4 differrent email back-and-forths in the year and I'm still yet to see a cent of the revenue I have waiting on this service.

 

Frankly this is just plain embarrassing for Viveport, clearly nothing is "under review" unless you contact them directly.  7 months later and this is just dispicable.

 

Get your act together Viveport.

Shackler
Contributor

Re: How long should it take to verify bank details?

Same here, nearly 3 months now since submission.

Vive Staff

Re: How long should it take to verify bank details?

@Shackler, PM me more info (contact info, email address, content/studio name, ect..) and we'll get this fixed ASAP


- David R

Technical Specialist; San Francisco, CA

Community

Re: How long should it take to verify bank details?